At Pure Love Decor, we create personalized, custom-made products crafted specifically for you. Because of the unique nature of these items, we are unable to accept returns or offer refunds on non-damaged or error-free products. We appreciate your understanding of the care and craftsmanship that goes into each piece.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, we are committed to making it right. Please contact us within 7 days of receiving your order so we can assist you.
To start a claim, email us at [email protected] with the following details:
- Your order number
- Photos of the damaged, defective, or incorrect item
- A brief description of the issue
Once your claim is approved, we will process a replacement or refund as quickly as possible. In some cases, we may request that the damaged item be returned to us. If a return is required, we will provide further instructions.
Non-Refundable Items
Due to their personalized nature, the following items are non-refundable unless they arrive damaged or defective:
- Custom designs
- Personalized products
Shipping Costs
- Shipping costs for returning damaged or defective items (if requested) will be covered by us.
- Shipping costs for non-damaged items are non-refundable, as returns are not accepted for custom products.
We recommend using a trackable shipping service for any return requests to ensure your item is safely received.
Late or Missing Refunds
If your refund has been approved but you have not received it:
- Check your bank account again.
- Contact your credit card company; it may take some time before the refund is officially posted.
- Contact your bank, as processing times may vary.
If you’ve completed these steps and still have not received your refund, please contact us at [email protected].